Return and Refund Policy
Last updated: September 16, 2026
Return Period
Eligible products may be returned within 30 days after confirmed delivery. To qualify, the item must be unused, unworn, undamaged, and returned in its original packaging with all included accessories, tags, protective materials, and gifts.
Return Authorization
Before returning any item, contact service@varenmere.com with your order number, reason for return, and relevant photographs. If approved, we will provide return instructions and the applicable return address.
Do not return products to the registered company address. It is not a return warehouse. Unauthorized returns or parcels sent to an incorrect address may be refused and may not qualify for a refund.
Non-Returnable Items
- Earrings or pierced jewelry after the hygiene seal or protective packaging has been opened
- Personalized, engraved, custom-made, or made-to-order products
- Items showing signs of wear, perfume, cosmetics, scratches, alteration, or accidental damage
- Gift cards and promotional gifts
- Final-sale or clearance items identified as non-returnable before purchase
- Products returned without authorization or outside the return period
Damaged, Defective, or Incorrect Items
Inspect your order after delivery. If you receive a damaged, defective, or incorrect item, contact us within 7 days and provide clear photographs of the item, packaging, and shipping label. After review, we may offer a replacement, store credit, partial refund, or full refund as appropriate.
Return Shipping Costs
For preference-based returns, including a change of mind or an unsuitable style or size, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless the return results from our error or applicable law requires otherwise.
Exchanges
The fastest way to obtain a different item is to return the original eligible product and place a new order after the return has been approved. Direct exchanges may not be available for every destination or product.
Refund Inspection
Returned items are inspected after arrival. If approved, the refund will be issued to the original payment method. We will notify you if the returned item does not meet the eligibility requirements.
Refund Processing Time
Approved refunds are generally submitted within 5 to 10 business days after inspection. Your bank or payment provider may require additional time to post the funds to your account.
Order Cancellation
Contact us as soon as possible if you need to cancel an order. Cancellation is not guaranteed after processing begins. Orders that have already been dispatched must follow the normal return procedure.
Contact
Email: service@varenmere.com
Phone: +86 134 3142 4243
Support hours: 24 hours a day, 7 days a week