Shipping Policy

Last updated: September 16, 2026

Order Processing

Orders are generally processed within 1 to 5 business days after payment authorization. Processing time is separate from delivery time. Orders placed during holidays, promotional periods, or periods of unusually high demand may require additional processing time.

Estimated Delivery

Estimated delivery times are displayed at checkout when available. Most international orders arrive within 7 to 20 business days after dispatch, although the actual delivery time may vary according to the destination, carrier, customs processing, weather, local postal conditions, and other circumstances outside our reasonable control.

Shipping Charges

Available shipping methods and applicable charges are shown before payment at checkout. Promotional free-shipping offers may be subject to minimum purchase requirements, eligible destinations, or limited promotional periods.

Order Tracking

When tracking is available, a tracking number or tracking link will be sent to the email address provided during checkout. Tracking information may take several business days to update after dispatch.

Shipping Address

Customers are responsible for providing a complete and accurate delivery address. Please contact us immediately if an address correction is required. We cannot guarantee that changes can be made after an order has entered processing or has been dispatched.

Customs, Duties, and Taxes

International shipments may be subject to import duties, customs fees, taxes, or other charges imposed by the destination country. Unless expressly stated otherwise at checkout, these charges are the responsibility of the recipient.

Delivery Delays

Carrier estimates are not guaranteed delivery dates. varenmere™ is not responsible for delays caused by customs inspections, severe weather, carrier disruptions, incorrect addresses, public holidays, local delivery conditions, or other events outside our reasonable control.

Lost or Missing Packages

If tracking shows no movement for an extended period or your package appears to be missing, contact us at service@varenmere.com. We may ask you to confirm your address and contact the local carrier before an investigation can be opened.

Delivered but Not Received

If tracking shows that a package was delivered but you cannot locate it, please check the delivery area, mailbox, household members, neighbors, reception desk, and local carrier. Contact us promptly if the package remains missing.

Damaged Packaging

If your parcel arrives visibly damaged, photograph the package, shipping label, internal packaging, and affected jewelry before discarding any materials. Contact us within 7 days of delivery.