30-Day Return Window

Eligible products may be returned within 30 days of delivery. Contact customer support before sending any item. A return is not approved until our team provides return authorization and the correct destination.

Return Eligibility

• The item must be unworn, unused, clean, and in its original condition.
• Original product packaging, accessories, tags, and proof of purchase must be included.
• The item must not show scratches, alteration, resizing, perfume, cosmetics, moisture damage, or other signs of wear.
• The return request must be submitted within the applicable return period.

Non-Returnable Items

• Personalized, engraved, custom-made, or altered jewelry.
• Earrings or other hygiene-sensitive items after sealed packaging has been opened, where permitted by law.
• Gift cards, final-sale items, and items clearly marked non-returnable.
• Products damaged through misuse, improper storage, normal wear, accidental damage, or failure to follow care instructions.

Damaged, Defective, or Incorrect Items

Contact us within 7 days of delivery with the order number and clear photographs of the item, packaging, and shipping label. Do not discard the packaging until the case has been reviewed.

Return Shipping

Unless the item is confirmed as damaged, defective, or incorrect, return shipping costs are generally the customer’s responsibility. Use a tracked service and retain the shipping receipt. We are not responsible for untracked returns lost in transit.

Inspection and Refunds

Returned items are inspected after arrival. If approved, the refund will be issued to the original payment method. Original shipping charges and customs charges are generally non-refundable unless required by law or the return is caused by our error.

Refund Timing

Allow several business days for inspection and processing. After a refund is issued, banks and payment providers may require additional time before funds appear in the account.

Cancellations and Exchanges

Contact us promptly to request cancellation. We cannot guarantee cancellation after processing begins. For an exchange, customer support will confirm availability and provide the applicable instructions.